I build the operating models, governance, and portfolio systems that turn reactive, fragmented organizations into predictable, scalable delivery engines. 30+ years at Fortune 50 scale — T-Mobile, AT&T — turning chaos into flow.
Two decades inside the largest telecom delivery organizations in North America — building the governance, portfolio, and execution systems they now run on.
Program Manager (contract, IDX/GE Healthcare) · System Analyst (Premera Blue Cross) · QA Manager (Phycom) · Corporate Trainer & Business Analyst (Health Systems Technologies). Foundation in healthcare & insurance systems, SDLC methodology, and process reengineering that became the backbone of later enterprise transformation work.
Methodology-agnostic. Outcome-obsessed. I've led with Waterfall, SAFe, Scrum, Kanban — and built hybrid operating models when none of them fit alone.
Pulled from LinkedIn recommendations — full originals and more at my profile.
Give him something undefined or messy and he'll calmly start asking the right questions, connecting the dots, and building structure where there wasn't any. It never felt chaotic when he was involved. Any team would be lucky to have him.
Steve was integral in bringing order to chaos for our claim intake center. Our pending dropped substantially thanks to his understanding of the problem and how to engineer systems and processes to improve our performance.
Steve focuses on delivering solutions that are practical, repeatable, and most importantly result in cost savings. His ability to lead a team through constant change and deliver solid results — but still focus on serving the customer's needs — is very rare.
Thirty years of pattern recognition compressed into a repeatable framework. This is how I walk in the door — and how I leave teams running in sustainable flow.
Start with a data model. Augment enterprise systems. Never put the overhead on the people doing the actual work.
Broadcast the data. Don't hide dirty laundry. Vulnerability plus a plan to address it is the most powerful move a leader has.
Once people see and react to the data, using it becomes easy. What might happen? What can we do? What will we do if it does?
No titles. No politics. Pareto-driven. The three most powerful questions: Why? So what? What can we do?
Do what you committed to. When something doesn't work, abandon it quickly, document the learning, and celebrate it. Failures are data.
The win isn't agility — it's flow. Process has to become repeatable and predictable. Methodology is just a mechanism for getting there.
I'm actively interviewing for Program Management and PMO leadership roles — FTE or contract. If you're scaling a delivery organization, standing up a PMO, or cleaning up a portfolio that's outgrown its operating model, I'd love to talk.